Careers
Since its inception in 1988, Quest Serviced Apartments has grown to become the largest serviced apartment group in Australasia with more than 140 properties in Australia, New Zealand and Fiji. To continue driving this growth and success, Quest is always interested in hearing from ambitious, driven candidates who are passionate about the hospitality industry.
Quest is committed to developing its people and promoting from within, which can lead to new and exciting career directions and personal business opportunities.
Positions are available in a range of areas from front to back of house at our new and existing properties, and within Quest’s corporate office in Melbourne, Victoria.
If you are interested in applying for a position within the Quest group, please forward your resume and cover letter to careers@questapartments.com.au.
Property roles
A range of roles are available at our properties in Australia, New Zealand and Fiji. When applying for a role, please indicate on your application the state or territory you wish to seek employment.
Front office
Front office and reception staff at Quest properties are on the ground, delivering exceptional customer service to our guests. A good phone manner, communication skills and an engaging personality are prerequisites.
Housekeeping/maintenance
These positions are offered in a mix of casual, part time and full-time employment, and often suit people who are studying or want to work part-time. Attention to detail, pride in your work and the ability to interact easily with Quest guests are important attributes.
Business development
This position is designed to help a property build and maintain sales relationships and help with property-based marketing. Previous sales and marketing experience and the ability to build strong client relationships will be useful.
Property management
Quest serviced apartment property managers are responsible for managing finances, employees, sales and marketing and delivering the ‘Quest experience’ to guests. A strong customer focus is essential and hospitality experience in accommodation or food and beverage is desirable. Opportunities can arise in Australia and New Zealand.
Corporate office roles
(Please note – corporate office is based in Melbourne, Victoria)
Franchise support
Experience in the franchise industry and an understanding of the Franchising Code of Conduct is highly desirable for our field support staff. Franchise support staff need outstanding communication skills as they are responsible for the relationship between Quest and its franchisees. The role involves mentoring and guiding franchisees in areas including operations, financial management, budgeting, sales and marketing. These roles are state based.
Business systems trainers
Strong IT and communications skills are essential for this role. Business Systems Trainers provide training and ongoing support to franchisees for all Quest systems including financial reporting, the Quest reservation system, front office systems and individual property websites. Systems Trainers also support the training of new franchisees and provide onsite support during the lead up of new Quest property openings.
Marketing
The promotion of the Quest product is vital to the success of the group. Marketing, advertising and promotion and brand management are central to the role as you develop and implement marketing and advertising campaigns. The role would involve working closely with Quest’s PR and creative agencies and third party suppliers.
Account executives
Account Executives are responsible for developing and maintaining business relationships in differing industries throughout the business sector. An excellent ability to build strong client relationships and previous sales experience in particular industries are desirable. An outgoing personality, good communication and negotiation skills are essential.
Extended stay & relocations department
Our extended stay and relocations department is based in Melbourne and receives enquiries and bookings from around the world. A good phone manner, bright personality and strong customer service focus are essential.
Finance, Legal & Accounts Payable/Receivable
Opportunities range from book-keeping roles requiring skills in programs such as MYOB and Pronto to specialist financial management and trained solicitor positions requiring degree-qualified applicants.
Administration
Office Administration, Legal Administration and Reception are central to the daily operation of our organisation. A strong organisational background, good phone manner and clear communication skills are necessary for this role.
Please note – By submitting your CV and/or application letter you acknowledge that this information will be accessible to all properties within the Quest network and you may be contacted by one or many franchises.