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All bookings are held in good faith to the arrival and departure date listed in this reservation, at the rate specified. To confirm reservations, either current valid credit card details are required, or a deposit received equal to first night's accommodation 10 days prior to arrival. Variations to this may apply during peak periods at the property's discretion.
A cancellation fee of one night's accommodation will apply to any booking cancelled within 48 hours of arrival time. If no arrival time is specified, it is deemed by 10pm of that day. Any cancellation fee will automatically be charged to the credit card on the confirmation, or deducted from the reservation deposit.
Any property may alter these terms and conditions for specific bookings, and advise by return letter, the terms and conditions that will apply. (ie Group or Peak Period reservations)
Upon arrival, each guest will be required to sign a standard Quest registration form, and accept the terms and conditions theirin of his/her stay.
Payment of reservation - any Quest property accepts all major credit cards. On arrival a pre-authorisation of your credit card for your accommodation amount may be required.
If paying in Cash, a room security bond will be required upon arrival. Although minimum of first night accommodation, this amount may vary from property to property, please check with reception.
Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit.
QANTAS Frequent Flyer Points - at Australian properties, QFF Members are awarded 3 points for every whole dollar charged to their account including accommodation, meals, beverages, telephone, laundry services, car parking and restaurant recharges etc.
The following products and services are not eligible for QFF points:
Accommodation that forms part of an inclusive tour purchase (package)
Accommodation charged at the wholesale rate,
Accommodation charged at heavily discounted rates, and
Conference related expenses, seminars and banquets.
Accommodation earning QClub Dollars
Accommodation redeemed using QClub Dollards and
Accommodation charged from a special QClub offer
Points can only be earned by 1 member per room/apartment and cannot be split between 2 or more members occupying the same room/apartment.
Members can claim points on a maximum of 3 rooms/apartments and a maximum 7 nights per stay applies.
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