Quest NewQuay | Entrance

Quest Apartment Hotels

Coronavirus Update

The novel coronavirus (COVID-19) pandemic is evolving rapidly. In the midst of challenges and uncertainties, we are heartened by the confidence that our guests have put in Quest Apartment Hotels, choosing to stay with us as we work together to contain the situation.

Our Apartment Hotels in Australia, New Zealand, Fiji and the United Kingdom offer more than just lodging. Many of you call Quest your home away from home as our long-stay guests and count on us to provide security and comfort, especially during these trying times.
The well-being of all members of the Quest Family– our guests, staff and stakeholders – is of paramount importance to us. To ensure your safety, we are taking all necessary precautionary measures in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries. 

As we keep our vigilance high, let us not forget to keep our spirits even higher. Quest welcomes you to stay with us as we remain resilient and ready to serve our guests. In view of COVID-19, I would like to share some of the initiatives and measures taken to ensure a high standard of care at our properties.

KEEPING YOU SAFE

All guests, staff and associates have been advised to practise good personal hygiene and to seek medical attention immediately if they feel unwell. We have also implemented precautionary measures at our apartment hotels in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries. This includes intensified cleaning and disinfecting of our properties, having housekeeping attendants wear masks and gloves when cleaning some apartments, and health measures such as temperature screening as advised by the authorities.

YOUR UPCOMING STAY

Thinking of adjusting your travel dates, or opting for a staycation instead? As the situation develops in varied pace and severity in different destinations, please contact our Customer Contact Centre if you have queries regarding your reservations. The team will provide you with the right assistance based on our latest policies.