Quest NewQuay | Reception

Quest Apartment Hotels

Coronavirus Update

The novel coronavirus (COVID-19) pandemic is evolving rapidly. In the midst of challenges and uncertainties, we are heartened by the confidence that our guests have put in Quest Apartment Hotels, choosing to stay with us as we work together to contain the situation. As we keep our vigilance high, let us not forget to keep our spirits even higher.

Quest welcomes you to stay with us as we remain resilient and ready to serve our guests. In view of COVID-19, we would like to share some of the initiatives and measures taken to ensure a high standard of care at our properties.

All guests, staff and associates have been advised to practise good personal hygiene and to seek medical attention immediately if they feel unwell. We have also implemented precautionary measures at our apartment hotels in accordance with the guidelines from the World Health Organization and public health authorities in the respective countries.

This includes intensified cleaning and disinfecting of our properties, having housekeeping attendants wear masks and gloves when cleaning some apartments, and health measures such as temperature screening as advised by the authorities.

Learn more about Quest's Stay Safe Promise.

Thinking of adjusting your travel dates, or opting for a staycation instead? As the situation develops in varied pace and severity in different destinations, please contact our Customer Contact Centre if you have queries regarding your reservations.

The team will provide you with the right assistance based on our latest policies.

To ensure your safety, Quest is taking all necessary precautionary measures in accordance with the guidelines from the World Health Organization and public health authorities.

For the latest information, please refer to public health authorities in each Australian State and Territory.

As a proud Australian brand with 140+ locations and 11,000 serviced apartments across the country, Quest is doing all it can to help our nation get through these trying times.

Here's what we're doing to support communities in need.

Keeping you safe

Quest's Stay Safe Promise

The health and safety of our team members and guests at Quest remains our top priority, and we've taken all precautions to ensure you're well looked after on your next stay. This is our Quest Stay Safe Promise.

Learn more