Quest Serviced Apartments Pty Ltd (ACN 119 523 483) ("QSA") together with its Associates (collectively referred to as “Quest”, "us", "we") provides intellectual property, services, skills and facilities required for the acquisition, establishment, sale and operational support of franchises operating under the Quest brand. In addition, Associates of Quest are also involved in the sale of properties used in Quest businesses under lease or similar arrangements. (Quest's Associates means any individuals or entities described in section 318 of the Income Tax Assessment Act 1936 (Cth)). Franchise businesses operating and providing accommodation services under the Quest brand are independent entities from QSA.
This policy explains how Quest manages the Personal Information that we collect, how we use and disclose it, how to seek access to and correction of the Personal Information we hold about you, how to contact us if you have any complaints or queries about our management of your Personal Information, and how we will deal with complaints. This policy applies to the services provided by Quest (both online, including via our website at www.questapartments.com.au ("Website") and offline). This policy is intended to apply generally in respect of the personal information collected and handled by each entity within the Quest group, which includes Quest and all Quest franchisees. QSA and some of its Associates are subject to Privacy Act 1988 (Cth) and Australian Privacy Principles in the Privacy Act in relation to their handling of personal information. While not all franchisees and Associates will be directly subject to the Privacy Act in relation to their information handling practices, this policy will generally apply to them.
Quest Serviced Apartments Pty Ltd
Level 21, 390 St Kilda Road
Victoria, 3004, Australia
Phone +61 3 8699 1500
Fax +61 3 8699 1555
"Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and, whether the information or opinion is recorded in a material form or not and includes the information described in this policy. We will only collect Personal Information if it is necessary for one or more of our functions. The types of Personal Information that we collect from you and hold depends on our relationship with you, the circumstances of collection and, the type of service you request from us. The kinds of Personal Information that we may collect include:
We do not otherwise generally collect sensitive Information about you (such as your health information) unless you choose to provide it to us. However, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our services to you. We will not disclose sensitive information to any other party without your consent.
Where possible, you will have the option of remaining anonymous, or of using a pseudonym, when dealing with us. However, it may be impracticable for us to deal with you, or to provide services to you, where you have not identified yourself, or where you are using a pseudonym.
We collect personal information from a number of collection channels through which you may interact with us, including but not limited to, when you:
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. These third parties may include, but are not limited to, financiers, business brokers and, legal representatives, travel agents, our franchisees.
We may combine Personal Information we receive about you with other information we hold about you.
We use Google Analytics to gather statistics about how our Website content is used. This tracking information allows us to better understand the needs of our site visitors and what content they expect and view. This allows us to make better decisions about our Website and content. We use statistics about our visitors such as the browser type, geographic locations and referring sites.
No personally identifying information is collected.
The information collected includes:
Our Website may from time to time contain advertisements placed by third party companies or links with other websites. The websites associated with those third-party companies or accessed via these links may contain cookies which may operate differently and collect Personal Information by different methods. We strongly suggest that you check the privacy policies of these sites.
We may use your Personal Information for any of the following primary purposes:
Direct marketing and opting out
With your consent (which may be inferred or express) we will use your Personal Information to communicate with you by mail, telephone, email or SMS for direct marketing purposes in order to tell you about our products and services, promotion and offers, events that we think may be of interest to you. You may at any time opt out of receiving any direct marketing from us by emailing the Privacy Officer (refer contact details at section 2 above) or by choosing 'unsubscribe' from our electronic communications.
For the purposes described above, we may disclose your Personal Information to:
We may disclose your Personal Information for the purpose for which it was collected to overseas recipients, which include entities within or associated with QSA which are located in Singapore, New Zealand, the European Union and Fiji in accordance with our obligations under the APPs.
We take reasonable steps to ensure that the Personal Information we collect, use and disclose is accurate, complete and up to date. You can access and seek correction of the Personal Information that we hold about you at any time by contacting the Privacy Officer (refer to section 2 for contact details).
We will provide access to the Personal Information we hold about you unless there is an exemption which applies under the APPs, within a reasonable time following receipt of a request for access. We may charge reasonable fees for supplying you with access to your Personal Information. However, we will not charge you for the making of the request or to correct or update your information. If we refuse to provide you with access to your Personal Information or to correct it, we will notify you of our reasons for our decision to the extent required and, how you may complain about our decision.
If requested, all reasonable steps to delete your Personal Information will be made, except where it is required for legal reasons. Deletion of information may result in us being unable to facilitate or provide you with information about certain transactions, services, promotions or competitions.
We hold your Personal Information in a combination of physical records and electronic files which may be located at QSA corporate office. We use third party information system providers who may store or have access to your Personal Information. The information is stored on secure servers that are protected in controlled facilities.
We will take reasonable steps to keep secure your Personal Information held by us from misuse, interference and loss and from unauthorised access, modification and disclosure. We have taken measures to help secure any Personal information you submit via our Website. These measures include but are not limited to the use of secure website channels. Internet browsers provide users with a positive visual clue that they are at a secure website. In Microsoft Internet Explorer, Chrome and Firefox the closed padlock icon appears in the address bar.
While we will take all reasonable steps to protect the transmission, no data transmission over the internet is guaranteed to be totally secure. As such we make no warranty about the security, accuracy or privacy of Personal Information submitted via the Website.
If you have any concerns in relation to the handling of your Personal Information or wish to make a complaint, please direct these in writing to the Privacy Officer (refer to section 2 for contact details). We may need to verify your identity and ask for further information in order to investigate and respond to your concern or complaint. We will aim to respond to you within a reasonable time and generally within 14 days. If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.
More information about Privacy Act and the APPs and how to complain is available from the Office of the Australian Information Commissioner at http://www.oaic.gov.au/