Husband and wife team Ky and Mark O’Shea have worked most of their careers in the hospitality and tourism industries – Mark starting out as a Chef, whilst Ky worked as a Travel Agent and in events and conferencing roles. Their journey led them to become Property Managers with Quest, and it was during this time they realised the excellent opportunity to be had by becoming Quest franchise business owners in their own right.
As the Franchisees of Quest Bundoora in suburban Melbourne, they take great pride in delivering a personalised experience to their guests, and delivering the extra 1% on a daily basis.
“We love getting to know our guests by name, ensuring their favourite drink is in the fridge upon arrival to the property, and even driving them to their place of work in the Quest Bundoora shuttle bus,” says Mark.
Ky and Mark have clearly defined roles in their Quest franchise business – Ky looks after the sales, local marketing and finance tasks, whilst Mark oversees operational, maintenance and housekeeping matters.
“The structure works really well for us – it provides us with a working lifestyle, and the flexibility to spend time with our children,”
Although Ky and Mark have years of hospitality industry experience, they are quick to advise potential Quest franchisees they do not need to be an expert.
“The Quest franchise system is robust, and there is support every step of the way. With the network of Quest properties expanding quite rapidly, there are great opportunities to grow your business and achieve success,” says Mark.