On Monday, 17 August 2026, we identified unauthorised access to a database system arising from a vulnerability through a third-party service provider. We immediately took steps to contain the incident and secure the affected systems.
The incident has been contained, and remediation work has been completed.
We have undertaken forensic analysis to establish what information was accessed and the extent of the incident. Our investigation so far has confirmed that the information involved relates to records from before June 2025 and primarily involves names, email addresses, and/or other contact details. A small number of data entries also involve Date of Birth.
We have contacted those we have identified as potentially affected to notify them and provide support, and we will continue to do so if our investigation identifies any further impact.
If you do not receive a notification from us, it is unlikely that your personal information has been affected.
The security of our guests', staff and partners' information remains our absolute priority. We are continuing to work with relevant privacy and cyber security authorities as our investigation progresses.
Please see Frequently Asked Questions here.
If you have any questions or concerns, please contact privacy@questapartments.com.au
Quest Apartment Hotels is a member of the largest serviced apartment network in the world, The Ascott Limited, and operates under it's local entity, Ascott Australia. Across its 35-year lifespan, Quest has amassed over 160 metropolitan, regional and suburban locations throughout Australia, New Zealand and Fiji. These contemporary spaces are carefully designed to meet the needs of Quest’s core market: the modern business traveller. At Quest, we make corporate stay effortless.
Quest operates under a franchise model, with hotels run by passionate local owners with what we like to call ‘skin in the game’. These dedicated individuals are committed to the ongoing success of their respective businesses, making Quest a reliable partner for key stakeholders. Recently, Quest has been feted for its success on the global stage, taking home numerous distinguished awards in the accommodation, franchising and business sectors.
Franchisor Excellence in Equality, Sustainability & Governance - Franchise Council of Australia
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Quest acknowledges the Traditional Owners and cultural Custodians of the land on which our apartment hotels are located throughout Australia and where we gather, work, travel and stay. We recognise and celebrate their continuing connection to lands, waterways and our local communities. We pay our respects to elders past and present for they hold the memories, cultures, traditions and hopes of all Aboriginal and Torres Strait Islander peoples.