Quest Serviced Apartments Pty Ltd (ACN 119
523 483) together with its Associates (collectively referred to as “Quest”)
provides intellectual property, services, skills and facilities required for
the acquisition, establishment, sale and operational support of franchises
operating under the Quest brand. In addition, Associates of Quest are also
involved in the sale of properties used in Quest businesses under lease or
similar arrangements. This policy applies to the services provided by Quest as
at 1 January 2015. Franchise businesses operating are independent entities of
QSA providing accommodation services under Quest brand.
in respect of each entity within the Quest group, which includes Quest and all
be additional privacy policies which apply from time to time in respect of
specific activities, in certain circumstances or with respect to particular
3. The kinds of Personal Information we collect
4. How we collect Personal Information
5. Cookies and links (for website users)
6. The purposes for which we collect, hold and
use Personal Information
7. The purposes for which we disclose Personal Information
8. Disclosure of Personal Information overseas
9. How you may access your Personal Information
and seek its correction or deletion
10. How we hold Personal Information and keep it
11. Complaint process and further information
QSA recognises the privacy concerns of its prospective
franchisees, franchisees and Nominee Agents.
time in whole or part, subject to any statutory rights which may exist under
the Privacy Act or any other applicable legislation. You should review this Privacy
Policy periodically to ensure that you are updated on any changes.
offline interactions and/or transactions.
Personal information may be held by QSA at its
Some organisations associated with QSA may
not be required to comply with the Privacy Act.
To enquire about privacy matters, contact in
Quest Serviced Apartments Pty Ltd
Level 21, 390 St Kilda Road
Victoria, 3004, Australia
Phone +61 3 8699 1500
Fax +61 3 8699 1555
has the meaning ascribed in section 318 of the Income Tax Assessment Act 1936 (Cth).
Privacy Principles” or “APPs”
means the Australian Privacy Principles set out in the Privacy Act.
Information" means information or an opinion about an identified
individual, or an individual who is reasonably identifiable, whether the
information or opinion is true or not and, whether the information or opinion
is recorded in a material form or not.
Act" is to the Privacy Act 1988(Cth).
“us” or “we” is to Quest Serviced Apartments Pty Ltd (ACN 119 523 483)
together with its Associates and all franchisees, jointly or severally subject
to the applicable Personal Information, its collection, storage and use.
information or an opinion about an individual's:
(i) racial or ethnic origin; or
(ii) political opinions; or
(iii) membership of a political
(iv) religious beliefs or
(v) philosophical beliefs; or
(vi) membership of a professional
or trade association; or
(vii) membership of a trade
(viii) sexual orientation or
(ix) criminal record;
that is also Personal Information; or
health information about an individual; or
genetic information about an individual that is not otherwise health
biometric information that is to be used for the purpose of automated
biometric verification or biometric identification; or
is to the official website www.questapartments.com.au.
3. The kinds of Personal Information we collect
We will only collect Personal Information if
it is necessary for one or more of our functions. Information relating to how
we collect, use and disclose Personal Information is set out below.
The types of Personal Information that we
collect from you and hold depends on our relationship with you, the
circumstances of collection and, the type of service you request from us. The kinds of Personal Information that we may
information such as your first and last name, gender, date of birth, telephone
number, current and valid email address and home address;
credit card information;
regarding your employment or prospective employment with QSA;
regarding your prospective application for a Quest franchise;
regarding your business experience and financial resources;
regarding your employment with Quest or with a Quest franchise;
franchisees, information relating to the operational and financial performance,
position and plans of Quest franchises; and
such other information that is relevant for
us to provide our services to you in the manner that you have requested, or to
comply with the law.
We do not generally collect Sensitive Information from you. However, if you provide such information to
us, we will only collect that information with your express consent and only
where such information is reasonably required in order for us to provide our
services to you. We will not disclose
Sensitive Information to any other party without your consent.
4. How we collect Personal Information
Where possible, you will have the option of remaining anonymous, or of
using a pseudonym, when dealing with us.
However, there may be circumstances where it becomes impracticable for
us to deal with you, or to provide services to you, where you have not
identified yourself, or where you are using a pseudonym.
We only collect personal information in
physical and electronic form by fair and lawful via collection channels (“Collection Channels”) which may be
interacted with, including but not limited to, when you use our services or contact
us using the following:
- SMS (Short
- MMS (Multimedia
Messaging (Instant Messaging);
- Website based
- Browse a
- Sign-up or
register an account via any Collection Channel; and
As well as collecting information directly from you, there may be
occasions when we collect information about you from a third party. These third
parties may include, but are not limited to, financiers, business brokers and,
We may combine Personal Information we
receive about you with other information we hold about you.
5. Cookies and links (for Website users)
We use Google
Analytics to gather statistics about how our Website content is used. This
tracking information allows us to better understand the needs of our site
visitors and what content they expect and view. This allows us to make better
decisions about our Website and content. We use statistics about our visitors
such as the browser type, geographic locations and referring sites.
identifying information is collected.
· How visitors arrived at our pages
(e.g. directly from a bookmark, typing in an address, from a search engine;
linked from another page);
· Which pages are viewed and for
how long, including the viewing time and date
· The general geographical
locations of visitors (as indicated by the network or internet service provider
they use) and the speed of their internet connections;
· Technical information about the
computers or devices used to browse pages, including the operating systems,
browsers, plug-ins, screen types and default languages; and
· To opt out of analytics, you can
download a browser add-on from Google. Alternatively, you can set your browser
to refuse or delete cookies from Google Analytics. Check your browser's help
information to find out how.
Our Website may from time to time contain
advertisements placed by third party companies or links with other Websites. The
Websites associated with those third party companies or accessed via these
links may contain cookies which may operate differently and collect Personal Information
by different methods. We strongly
suggest that you check the privacy policies of these sites.
QSA does not monitor these sites and is not
responsible for their content. If you
link to another Website you do so at your own risk. QSA makes no warranties regarding these Websites.
QSA is not responsible for any privacy policies or practices of any sites
linked to our Website. QSA is not responsible for the removal of your Personal
Information from any third party to whom your Personal Information has been
6. The purposes for which we collect, hold and use Personal Information
We may use your Personal Information for any
of the following primary purposes:
· for the purpose of
which it was collected from you at the time you gave us the particular
· to provide and administer
our services, contacting you about your prospective application for a Quest
franchise or your existing Quest franchise, training our staff and, testing our
· to distribute our
newsletters, brochures and other communications either ourselves or with the
assistance of third party services providers regarding Quest franchising;
· for customer
support, including for providing assistance in resolving complaints or
responding to other enquiries or requests;
· to conduct
marketing activities for our services, and to conduct market and other research
to improve our services and marketing activities; and
· to maintain
internal business records and to comply with our legal obligations.
7. The purposes for which we disclose
For the purposes described above, we may disclose your Personal
· service providers,
contractors, agents, other business partners, and other entities within the QSA
who assist us in providing our services to you (for example, lawyers,
conveyancers, financiers, property valuers);
· external providers
of services where you have engaged us to act as your agent;
· members of QSA as
necessary and appropriate for the services that you have requested;
· other service
providers, who provide the various services that you have requested and we have
· third parties who
provide marketing services, conduct market research and analysis;
· our related bodies
· our professional
· an entity to whom we are required to disclose such information under law.
We will only provide such Personal
Information to third parties as required to provide our services or to meet the
purposes for which the Personal Information was collected, unless otherwise
authorised by you or required by law.
8. Disclosure of Personal overseas
We may disclose your Personal Information for
the purpose for which it was collected to overseas recipients, which include
entities within or associated with QSA which are located in Singapore, New
Zealand and Fiji in accordance with our obligations under the APPs.
9. How you may access your Personal Information and seek its correction or
We take reasonable steps to ensure that the Personal
Information we collect, use and disclose is accurate, complete and up to date.
If you would like to request access to your Personal
Information, please forward a written request to the Privacy Officer (refer to
section 1 for contact details).
We will provide access to the Personal Information
we hold about you, including for the purpose of correcting or updating that
information, unless there is an exemption which applies under the APPs, within
a reasonable time following receipt of a request for access.
We may charge reasonable fees for supplying
you with access to your Personal Information.
However, we will not charge you for the making of the request or to
correct or update your information.
If we refuse to provide you with access to
your Personal Information, we will notify you of our reasons for the refusal to
the extent required and, how you may complain about the refusal.
If requested, all reasonable steps to delete
your Personal Information will be made, except where it is required for legal
reasons. Deletion of information may
result in us being unable to facilitate or provide you with information about
certain transactions, services, promotions or competitions.
10. How we hold Personal Information and keep it secure
We hold your Personal Information in a
combination of hard copy and electronic files. We use third party information
system providers who may store or have access to your Personal Information. The information is stored on secure servers
that are protected in controlled facilities.
We will take reasonable steps to keep secure
your Personal Information held by us from misuse, interference and loss and
from unauthorised access, modification and disclosure.
We have taken measures to help secure your
personal information submitted via our Website.
These measures include, but are not limited to the use of secure website
Internet browsers provide users with a
positive visual clue that they are at a secure website. In Microsoft Internet Explorer,
Chrome and Firefox the closed padlock icon appears in the address bar.
While we will take all reasonable steps to
protect the transmission, no data transmission over the internet is guaranteed
to be totally secure. As such we make no warranty about the security, accuracy
or privacy of Personal Information submitted via the website.
11. Complaint process and further information
If you have any concerns in relation to the
handling of your Personal Information, please direct those concerns in writing
to the Privacy Officer (refer to section 1 for contact details).If you do not
receive a satisfactory response from us within a reasonable time, you may refer
your query, problem or complaint to the Office of the Australian Information
More information about Privacy Act and the
APPs is available from the Office of the Australian Information Commissioner athttp://www.oaic.gov.au/.