How to earn Qantas Points with Quest Apartment Hotels

What you need to know

You must be a Qantas Frequent Flyer Member to earn and redeem Qantas Points on stays at participating Quest Apartment Hotels. You must also be a Quest Advantage Member and add your QFF Member number to your profile. A joining fee for Qantas Frequent Flyer may apply.

Amendment of Terms and Conditions

These terms and conditions may be amended from time to time.

Qantas Frequent Flyer Terms and Conditions

Membership, and the earning and redemption of Qantas Points is subject to the Qantas Frequent Flyer Terms and Conditions.

Quest Advantage Terms and Conditions

Membership, and the earning and redemption of points are subject to Quest Advantage’s Terms & Conditions.

QFF Eligibility for stays at Quest 

You must be a member of Qantas Frequent Flyer and Quest Advantage Loyalty program and book via Quest website (www.questapartments.com.au)  to earn rewards.

To earn 3 Qantas Points per A$1 spent on eligible hotel stays at Quest Apartment Hotel properties, ensure your Qantas Frequent Flyer Member number is updated in your Quest Advantage profile prior to your stay. Stays must be booked directly with Quest (via https://www.questapartments.com.au/) with a participating Quest property.

Participating properties are indicated by a QFF tag on the Quest property booking page and display the Qantas Frequent Flyer rate as a bookable rate in the room category. Stays booked via email, phone, through a reseller, tour operator or third-party online travel agency are not eligible.

When do I provide my Qantas membership numbers?

Log in to your Quest Advantage profile (https://www.questapartments.com.au/quest-advantage/) . In ‘Update Profile’ scroll down to the Qantas Frequent Flyer section to add your name and QFF Membership Number.  Quest properties cannot update your profile for you at check-in.

What can I earn QFF points for?

QFF points are awarded for accommodation only, at participating properties on when the Qantas Frequent Flyer rate is booked via the Quest website www.questapartments.com.au

Points can only be earned by one member per apartment and cannot be split between two or more members occupying the same apartment. Members can claim points on a maximum of three apartments and a maximum of seven nights per stay applies.

The following products and services are not eligible for QFF points:

• Accommodation at Quest properties that are not participating in the Qantas Frequent Flyer program.
• Accommodation that forms part of an inclusive tour purchase (package)
• Accommodation charged at the wholesale rate
• Accommodation charged at a government rate
• Accommodation charged at promotion rates
• Accommodation booked via third party booking websites
• Conference related expenses, seminars and banquets
• Costs relating to Food & Beverage & Parking
• Services provided by a third party
• Points can only be earned by one member per room/apartment and cannot be split between two or more members occupying the same room/apartment.
• Maximum of 3 rooms on any one night, and maximum of 7 nights per stay

How long until I get my points?

Qantas Points will be credited to your Qantas account within four weeks of completion of the corresponding hotel stay. 

Points for my stay have not been applied, can I put in a claim for missing points?

Yes you can. Please complete the Missing Points Claim form here and Quest will respond within 5 business days. For stays prior to March 23rd 2026, please contact the property directly to enquire about missing QFF points which are more than 8 weeks past your check out date.

*Qantas points cannot be earned on direct bookings via phone/email, in conjunction with a promo/corporate code, third party sellers (e.g. Booking.com) or in conjunction with any other promotion.