Quest takes double win at World Travel Awards for second year running

19 October: Quest Apartment Hotels, a member of The Ascott Limited, has achieved global recognition at the World Travel Awards for the second year running, taking out the top prize in two Oceania regional Serviced Apartment 2021 award categories.

Quest is Oceania’s Leading Serviced Apartment Brand for the second consecutive year, and Quest NewQuay was again named Oceania's Leading Serviced Apartment in the 2021 program.

The World Travel Awards set the benchmark for excellence in the travel industry, with over 2 million votes cast last year, and record month on month voting from tourism consumers in 2021.

Managing Director of The Ascott Limited Australia, David Mansfield, said the double victory reaffirms the tremendous efforts of the Quest franchise business network on the back of another challenging year.

“As Australia’s roadmap to reopening takes effect and travel plans resume across the country, consumers will be drawn to accommodation they can trust and the value in the Quest brand has never been greater”, said David.

“Our successive World Travel Award wins cement our reputation as the leading serviced apartment brand within the Oceania region and are the product of votes earned through everyday excellence on display by our business owners and their teams during an incredibly difficult time in tourism.

“In addition to having recently achieved a 5-star Australian Franchise Rating Scale score for the third year in a row, this accolade also confirms that we are on track to achieve our vision to be recognised as the preferred franchising provider due to our proven track record in franchisee success and increased value of their business”.

Owner of Quest NewQuay in Victoria, Stacy Andronikos, credited the stellar work of his Docklands team who went above and beyond for guests in the most locked down city in the world.

“I’m ecstatic about our win,” said Stacy.

“It’s fantastic we have another World Travel Award under our belt at NewQuay, especially after everything the last 12 months has thrown our way. I’m proud of the resilience of my team, and their ongoing commitment to providing a safe and effortless guest experience, even throughout these incredibly trying times”.

The dual Oceania World Travel Award wins for Quest will proceed into the global category, where Quest and Quest NewQuay will compete with brands from Asia, Europe and the Middle-East, striving to be named the very best in the world. The winners will be unveiled at a Grand Final Gala Ceremony 2021, which will take place in Moscow, Russia on 26th November 2021.

Meanwhile, Quest parent company The Ascott Limited received 5 wins in the Middle East division and 10 wins in the Asia division, including Middle East’s Leading Serviced Apartment Brand and Asia’s Leading Serviced Apartment Brand both for the 6th consecutive year.

Overall, The Ascott Limited’s properties received 27 Regional World Travel Award wins, with 7 nominations in the global category to be announced in November.



Madeleine Maher - Public Relations & Partnerships Manager
Quest Apartment Hotels 
Level 21, 390 St Kilda Road, Melbourne VIC 3004 
M: +61 439 002 693  


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