Quest Apartment Hotels - Cleanliness

Quest's Stay Safe Promise

Stay Safe Logo

The health and safety of our team members and guests at Quest Apartment  Hotels remains our top priority, and we have taken all precautions to ensure you are well looked after on your next stay. This is our Quest Stay Safe Promise.

A Stay Safe Compliance Manager who ensures superior cleanliness standards in all properties by verifying their compliance to guidelines set by the World Health Organisation, Federal/State Governments and Accommodation Association
A Stay Safe Manager in all properties with relationships with health organisations, to ensure guests experiencing symptoms can access healthcare quickly.
More frequent disinfecting and deep cleans to common areas and lifts.
Daily health checks for all team members prior to their shift.​ ​
Hand sanitiser stations set up in reception, with antibacterial wipes and masks available upon request.
Contactless delivery of food options, including: Pantry shopping service, local chargeback restaurants and room service powered by Deliveroo.
Reduced opportunities for touch with: use of gloves by housekeeping staff, use of contactless payment methods, and all non-essential items, such as magazines, removed from rooms.
Adherence to social distancing encouraged, with signage in all common areas, and guests kindly asked to wait outside during daily housekeeping.
All Quest staff are engaged in ongoing training to ensure we are not only meeting but exceeding world-class cleaning standards.
Temporary closure of some facilities including gyms and pools in line with local government legislation.
At Quest, we've taken all precautions to ensure you are well looked after on your next stay.