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Quest Serviced Apartments - Your perfect travel companion
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Booking terms & conditions


1.   Confirming bookings
2.   Cancellations
3.   Checking in
4.   Payment
5.   QANTAS Frequent Flyer Points

1.   Confirming bookings

All bookings are held in good faith to the arrival and departure date listed in the reservation, at the rate specified. To confirm reservations, either current valid credit card details or a cash deposit equal to the first night's accommodation 10 days prior to arrival are required. Variations to this may apply during peak periods at the property's absolute discretion.

2.   Cancellations

A cancellation fee of one night's accommodation will apply to any booking cancelled within 48 hours of arrival time. If no arrival time is specified, 10pm of that day will be deemed the arrival time. Any cancellation fee will automatically be charged to the credit card details provided for confirmation, or deducted from the reservation deposit.

Any property may at their absolute discretion alter these terms and conditions for specific bookings, and advise in writing, the terms and conditions that will apply (e.g. to group bookings or for peak period reservations).

3.   Checking in

Upon arrival, each guest will be required to sign a standard Quest registration form, and accept the terms and conditions therein for his/her stay. Check-in time is 2pm unless otherwise arranged with property.

4.   Payment

Please check with the property as to which credit cards it accepts. On arrival a pre-authorisation of your credit card for your accommodation amount may be required.

All credit card payments will attract an additional charge 1.5% of the total invoice. If paying in cash, a room security bond will be required upon arrival. Although a minimum of the first night’s accommodation is typically required, this amount may vary from property to property. Please check with reception at the time of check-in.

Cheques are not accepted as payment for accommodation unless received, banked and cleared 10 days prior to arrival as a full pre-paid deposit. Please check with the property before sending a cheque.


QFF Members are awarded 1000 points per stay at New Zealand and Fiji properties. At Australian properties, QFF Members are awarded 3 points for every whole dollar charged to their account for accommodation only, on properties Published Rates and General Corporate Rates. The following products and services are not eligible for QFF points:

  • Accommodation that forms part of an inclusive tour purchase (package)
  • Accommodation charged at the wholesale rate
  • Accommodation charged at Negotiated Corporate Rate or Government Rate
  • Accommodation charged at heavily discounted rates, such as those found on Last Minute sites
  • Conference related expenses, seminars and banquets
  • Points can only be earned by 1 member per room/apartment and cannot be split between 2 or more members occupying the same room/apartment. Members can claim points on a maximum of 3 rooms/apartments and a maximum 7 nights per stay applies